Store Policies

Accepted Methods of Payment. We accept Paypal (you may make credit card payments through Paypal using Visa, Mastercard, American Express and Discover).

Shipping Time. Customers should expect a 7-10 day delivery time under normal conditions. The time needed to ship merchandise will vary depending on the "ship to" location and the particular time of year.

Shipping Methods. Merchandise will be shipped using FedEx Ground. All items will be shipped directly from the manufacturer to the customer.

Damaged Shipments. Damaged shipments from handling must be claimed within five days of receipt. Please contact our Customer Service Department immediately by email so we can arrange for pickup and delivery of a new item. Please repackage the item and include all original contents including product, manuals, instructions, original packaging and invoice. We will notify you by email as to what procedure to follow for the item to be picked up by FedEx.

Manufacturers Defects. If a product appears to have a manufacturer’s defect, email our Customer Service Department for instructions. Follow the same procedures as stated above under "Damaged Shipments". Do not return defective products to us. We will arrange for pickup and exchange.

Received Incorrect Product. Please contact Customer Service at natureshavens.com if you have received the wrong item and it will be handled the same way as a "Damaged Shipment".

Return Merchandise for Refund Policy. In the event that you change your mind about a purchase for any personal reasons, you are responsible for the return shipping. Permission for any return merchandise must be secured from our Return Department. You have 14 days from the ship date to receive refunds. You must email the refund request to returns@natureshavens.com (with "RETURN" in the subject field), at which time the return authorization number (RA#)  with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before return.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We are responsible for return shipping only if the return is a result of our error, or damaged or defective product. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. The limit of our liability is the replacement cost of any item you purchase from us.